Our Guarantee

Cosy Toes offers a 100% satisfaction guarantee.
Our garments are checked before they leave the manufacturer and then also before dispatch to you. However sometimes the odd fault on a garment may sneak past our eyes.

We take the best care and attention to detail. We hope you love our garments too!

If you discover a fault with a garment please notify us within 7 days of purchase.

If you are not completely satisfied with your order please return it, in an unused state within 14  days for a full refund or exchange.
We do not refund your original postage costs or any costs or fees involved with credit card or bank deposit transactions - be that of the purchase or the credit of goods.

Please note: If goods are not returned within 30 days of purchase or after first contact with us (Cosy Toes) agreeing to the return we will not be able exchange your goods unless agreed upon by Cosy Toes. Special circumstances are considered at our discretion.

Hand knitted and delicate garments including baby shawls and blankets: Every care is taken on Cosy Toes behalf to fully prepare you for caring and washing one of these garments with extra care wash instructions included with the garment. Cosy Toes takes no responsibility for the customer not following these instructions and will not accept returns due to wash instructions not being followed.

Goods are returned to Cosy Toes at your expense, however if products are faulty, we credit the cost of the return postage.
Please make sure you put a written note in your parcel as a reminder to us what the fault is with your order number.
Return to:
Cosy Toes
24 George Street
Rotherham 7379
North Canterbury
New Zealand

We cannot accept returns of goods that are in a damaged or worn state.
Damaged means stains, dirt, or in a general worn state. This is at the discretion of Cosy Toes and money will not be refunded. When returning products please send in a respectful manner in a folded and new state. 

On sale items are non-refundable. But you may return them for an exchange of product. 

Delivery. Cosy Toes has no liability for any costs should goods not be supplied within any specified time. Cosy Toes will advise of any expected delay in goods supply.

Terms of Use

The following are the terms and conditions of use of Cosy Toes Limited (seller)
  • As a user of this website you cannot hold the owner responsible for information you see on this website.
  • The user is forbidden to use or copy the original work and photos on this website.
  • The owner cannot promise the website is virus free and the user uses Cosy Toes at their own risk.
  • Ownership of the goods supplied by the Seller to the Buyer shall not pass to the Buyer until the Buyer has paid for the goods bought in full.
  • All copy, photographs or artwork on this website are the property of Cosy Toes Limited.