Frequently Asked Questions

Please see below some of our frequently asked questions. If you still can't find the information you are looking for please contact us

What are your shipping rates?

Please see our
shipping rates for the full pricing and what countries we ship too.

Are all your products manufactured from Merino Wool?

Merino wool is the fibre that Cosy Toes specialises in. But please check the product descriptions as not all products are manufactured in merino. Merino is a type of wool from a breed of merino sheep. Some of our products are made from wool and the breed of sheep has not been specified like our wool blankets for instance. Generally nylon is knitted into the socks to give the socks strength on the foot. If they were 100% wool they wouldn't be as strong and more prone to holes in the heels, feet and toes. It just depends what you need the socks for and how much activity you plan to do in them.

Do you offer fundraising for organisations or clubs?

Yes for schools, playgroups or anyone that is a group and needs funds. Fundraising with us is easy for your group but it is only for groups within New Zealand. Just contact us for more details.

What are the terms and conditions of your vouchers?

One voucher can be used per order.
The voucher can not be exchanged for cash and is non transferable.
The voucher will be in NZ dollars.
Vouchers are not redeemable on gift vouchers or sales items.
All vouchers will have an expiry date.
Vouchers are not included in fundraising.

What are your shipping rates?

Please see our shipping rates for the full pricing and what countries we ship too.

What happens if there is a fault with my garment when I've received it?

All our garments are checked before they leave the factory but sometimes some faults are missed. Just contact us and we'll be happy to help you either for a full refund or to return your item.

What is the best way to care for my merino socks?

Take a look at our Washing Instructions Guide.

Why does your merino sleep wear have a "low fire danger" label in it?

Merino wool is a natural fibre that will not burn however it is a legal requirement in New Zealand to label and warn the consumer of dangers around heat in all sleep wear (or garments that could be used for sleeping) for babies and children.

Do I need to wash all the items before first use or it o.k if I forgo this step?

There is no need to wash your socks or clothing items before you use them. Please see our washing instructions for the first wash.