Order and Payment Information

When will my order be dispatched?

We know you are generally feeling the cold when ordering from Cosy Toes! That's why we aim to process your order as quickly as possible. Your order will be dispatched approximately 1 day after ordering. Sometimes we manage to dispatch your order on the same day of your ordering.


Any prices on the Cosy Toes website are stated in New Zealand dollars but if you are from another country, you can shop in your currency by selecting the option at the top of the page. A currency convertor is available for your convenience. This is for you to use as a guide only and may not be 100% correct.


We accept Visa or Mastercard.

We also accept Laybuy. Which means you can pay for your order over a period of six weeks but still have your order dispatched and delivered with our usual service.

For international and national orders, we accept Visa or Mastercard using a secure third party payment gateway called Payment Express. We do not see your credit card details.

paypal   We also accept Paypal transactions.

"I wanted to thank you for your thoughtfulness in making the transaction for someone so far away easy by allowing the use of paypal.  Thank you, Karen from USA."

New Zealand orders may also pay by bank deposit, cheque, C.R.T, or Farmlands.

*Please note: we do not accept international orders paying by international bank deposit unless using a New Zealand bank account*

Back orders

We will notify you if there is a delay to any part of your order. Please check your emails as this is the first point of contact for us.

Sales Support

We offer a friendly and personalised service. Please contact us at info@cosytoes.co.nz
or on 0064 3 315 6676 for any assistance you may require.

See our shipping information here.